A large superannuation client was revamping a customer service training course.The client wanted the course to include new material and rely upon innovative training methods to engage the trainees.
Geek Free Consulting:
- Changed the structure of the course,
- Introduced interactive customer training exercises
- Introduced Internet related training material,
- Delivered the course to over 100 trainees.
The trainee response was extremely positive with the new knowledge, skills and attitudes successfully applied in the workplace.